Server Management

“Positive Maintenance is similarly essential to your business as a regular visit to the doctor” – is XDuce’s belief.

The broad spectrum of services such as Server Configuration Services, Server Monitoring, Server Management Services and Server Support Services from XDuce Infotech are the main in resolving the upcoming system issues and impulsive down time. These anticipatory maintenance solutions vary from arranged engineering visits for systems admin tasks to practical monitoring of your IT systems to recognize and emphasize any possible issue before it occurs. It includes health checks on your systems along with online data back-up solutions.

Practical safeguarding services from XDuce Infotech are an absolute range of services designed only to offer customer peace of mind. IT hardware and software problems are unavoidable; however, a regular check can help prevent avoidable issues such as a server downtime.
IT MAINTENANCE SOLUTIONS:
  • “Draw down days” for programmed engineering tasks
  • Printer preventive maintenance services
  • Configuration and Setting up Services
  • Server Health Checks
  • Moves and Relocations

Preventive maintenance solutions can save your time as well as money and guarantee that your company remains more oriented on its hub capabilities. It also ensures that the system issues do not hinder with your routine operations.

Draw Down Days

As an element of our assurance to pro-actively helping our customers’ IT environment and being inventive with our support offerings, XDuce Infotech confers many contracts with “Draw Down Days”. These are a pre-decided figure of engineering support days allocated within the contract term for site visits to bring out a number of IT administration and preventive maintenance jobs on the client network.
EXACT NATURE OF IT IS AGREED AT CONTRACT NEGOTIATION BUT TYPICALLY INCLUDES:
  • Server Health Check
  • Software Patch upgrades
  • Printer preventative maintenance
  • Server backup software
  • Mail and Internet systems
  • General Housekeeping
  • Anti-Virus software tests and updates

SERVER HEALTH CHECK ALONG WITH SERVER PATCH MANAGEMENT:

XDuce Infotech provides regular server health checks. These health checks coversome standard steps as below:

Microsoft OS
  • Application Event Log
  • File Replication Services
  • DNS
  • Security
  • System Event Log
  • Microsoft Critical Patches
Server Hardware
  • Integrated Management Logs
  • Integrated Diagnostics (Dell/HP)
  • Array Controllers
  • Hard Drives
  • Fans
Server Room Location
  • Temperature
  • Ventilation

Server Patch Management:

XDuce Infotech also employs server patch management. It is Microsoft SMS Server based service. It is comparatively easy to push out new service packs or patches using this efficacy but traditionally the problems come with not testing the operation against applications used in the computing surroundings. Due to this, it is important to make use of a careful methodology regarding pushing out service packs and patches such as one would do when chasing application deployment.

The use of virtualization software is proving to be a priceless tool for producing a cost effective and proficient test environment. XDuce Infotech has generated a fully configured VMware lab for proof of concept or application testing that is available to our customers.

The following steps are adapted when it’s about planning, testing and performing server patching:
  • Recognize Business Critical Applications
  • Install Service Pack / Patches / Hot fixes in a test environment
  • Run Critical Business Applications in test environment (assuming all applications)
  • Document successes and failures
  • Determine Feasibility
  • Receive sign-off of testing
  • Architect Rollout Process
  • Follow change management procedures
  • Implement Roll Out

Printer Preventive maintenance SOLUTIONS

Is your internal IT staff paying too much amount of time dealing with printer related issues? Are over 60% of helpdesk calls printer related?Is the cost of printing unfair? Printers are just as vital to your business as any other IT tool and they require intermittent care to remain in top condition. Printer maintenance can stop needless printer downtime and can free up some significant internal IT resources. XDuce Infotech printer preventive maintenance solutions are designed to maintain and prolong the span of printers and to make sure their optimal performance.

The printer maintenance solutions provided by certified XDuce Infotech service engineers include:
  • From the fuser assembly, remove toner/paper dust
  • Restore corona transfer assembly
  • Replace ozone filter if required
  • Clean cooling fans, inspect bushing and fan axle
  • Thoroughly examine and grease machine gears
  • Clean outside cabinet, remove inks and tape deposits

On completion, the service engineer will give a completed checklist of all actions taken and making any proper recommendations.

CONFIGURATION ALONG WITH INSTALLATION SOLUTIONS

We provide configuration and installation solutions from our technical incorporation and high-tech configuration centre that gives the technical know-how and logistical abilities to efficiently manage the needs of our clientele.

As well as being the center of our helpdesk, engineering as well as logistics services; our technical integration centre has been architected with the capability to build, configure and ship more than one rack. Rack systems have become more and more vital as consulting engineers and data centre managers have to direct their concentration more to power distribution, cable management and cooling at rack level. Compaction is the driving force behind it. As today's IT equipment is designed with proficient rack-mounting abilities to increase the consumption of important floor space, ideal rack systems and enclosures have to be variable and valuable to tackle present needs and adapt to upcoming technology trends.

As a part of Installation services,XDuce Infotech gives hardware systems, peripherals along with network infrastructure solutions. Changes within a site can frequently employ a superior challenge than the first time installations. The whole procedure has to be tackled in a way that permits the continuation of daily business without disturbance or quality loss.

XDuce Infotech is equipped to manage projects of any size and kind including the most complex multi-vendor, multi-platform, multi-national installation solutions and upgrades for the customers.
XDUCE INFOTECHGIVES IT INSTALLATION SERVICES SUCH AS:
  • Printers
  • Laptops
  • Servers
  • Operation software updates or backups
  • Image Formation
  • Image control and Management
  • Asset Tagging & Recording
  • Deployment on Site
  • Full Delivery Services

Moves and Relocations SOLUTIONS

XDuce Infotech has a great experience in giving IT relocation services to numerous companies. The victory we have had in the provision of relocation solutions to accomplish our client’s relocation necessities, is based on some elements as below:
  • Our experience in getting a client’s requirements and matching them to the correct resources
  • The fact that the qualifications, talent and experience of our technical staff are best in the industry
  • “XDuce Infotech Project Management Aspect” asper relocation solutions

Either a company is moving its whole operation to new premises or moving an internal department within the same structure, it can be a hard, time-taking and expensive deed to categorize and manage in-house successfully. XDuce Infotech has widespread experience in managing number of IT relocation projects of this kind. We offer services to make sure that the physical move will occur successfully and with the least amount of disruption to the user business.

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